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Position Summary: 支持服務(wù)團(tuán)隊(duì)完成質(zhì)保事項(xiàng)的處理，服務(wù)銷售的報(bào)價(jià)，合同準(zhǔn)備，內(nèi)部文檔整理及服務(wù)訂單的跟蹤交付，提高客戶滿意度。 To support the service team for implementation of warranty issues, sales quotation, contract preparation, internal documentation and order tracking based on customer satisfaction. Duties and Responsibilities: 1. 針對(duì)服務(wù)業(yè)務(wù)，負(fù)責(zé)客戶與公司內(nèi)部之間的協(xié)調(diào)溝通，確保相關(guān)業(yè)務(wù)順利完成； Responsible for coordination and communication between customers and internal functions regarding service business to secure relevant business successfully completed. 2. 接聽(tīng)公司售后服務(wù)電話，記錄、處理客戶的投訴和反饋，并完成向國(guó)外工廠和銷售公司的索賠； Coordinate to answer company's after-sales service calls. Assist Service Solution Manager to complete registration and treatment of warranty issues as well as closure of official claims toward global factories and sales intercompanies. Support sales team to complete quotation, contract review and signing for service products. Follow up customer payment and order delivery. Handle corresponding processes in EPR system. 3. 跟蹤產(chǎn)品返廠維修的進(jìn)度，推進(jìn)維修產(chǎn)品的發(fā)運(yùn)； Track repairing progress of returning products and coordinate repairing products delivery. 4. 提出質(zhì)保內(nèi)現(xiàn)場(chǎng)服務(wù)的派工需求，跟進(jìn)現(xiàn)場(chǎng)服務(wù)工作的落實(shí)，并對(duì)現(xiàn)場(chǎng)服務(wù)進(jìn)行客戶回訪； Raise the dispatching request of field service within warraty period. Collect customer feedback on field service quality. 5. 領(lǐng)導(dǎo)交辦的其他事項(xiàng)。 Other related work assigned by department head. Knowledge, Skills and Abilities: 1. 了解機(jī)械設(shè)備的基本知識(shí)； Have basic knowledge of machinery. 2. 良好的溝通和協(xié)調(diào)能力，有親和力； Good ability of communication, coordination and appetency. 3. 熟練使用MS Word/Excel/PPT等辦公軟件。 Proficient in office software (MS Word, Excel and PPT etc.). 4. 誠(chéng)實(shí)守信。 A strong sense of professional integrity. Qualifications, Training, and Experience: 1. 大學(xué)本科以上學(xué)歷，機(jī)械等相關(guān)工科專業(yè)，有真空相關(guān)知識(shí)者優(yōu)先； Bachelor degree or above, mechanical related majors, vacuum knowledge is preferred. 2. 2年以上售后質(zhì)量或質(zhì)保從業(yè)經(jīng)驗(yàn)。 2 years of customer service working experience is preferred.