職位描述
該職位信息待核驗,請仔細了解后再進行投遞!
Key Deliverables
? Successful and timely booking and lifecycle handling of all product orders – order to post delivery process execution (order entry, expediting orders, change orders, returns, order status, invoicing)
? Working through our CRM too (Salesforce) to meet all the KPIs assigned to the role (time to close, quality, case closure rate, customer satisfaction scores ASAT and CSAT, etc.)
? Work within guidelines of Global policies and processes
? Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
? You will communicate with other departments such as ISC, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
? Working with continuous improvement mindset, propose and work collaboratively to deliver process improvements and operational efficiencies ideas
Responsibilities
? Ensure good document control
? Order entry, shipping and invoicing
? Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF
? Follow-up on outstanding customer inquires
? Identifies process deviations or exceptions and drives to standardization, working with transformation and opex team, business and any other stakeholders involved in the process, to eliminate waste, simplify or fix a process, focusing on Customer experience and internal HON requirements
? Foster strong and effective relationships with internal and external customers
?
? Assist customers effectively by solving customer disputes
? Working independently between the business leadership and other functions and organizations as necessary to complete objectives
? Business Relationships: Maintain high level of knowledge of the marketplace, technology and application trends. Represent the Pole to the Global GCC Leadership; Solicit resource support and gain acceptance of GCC practices within the Pole.
工作地點
地址:平樂園村100號北京工業(yè)大學
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詳細位置,可以參考上方地址信息
求職提示:用人單位發(fā)布虛假招聘信息,或以任何名義向求職者收取財物(如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業(yè)證等),均涉嫌違法,請求職者務必提高警惕。
職位發(fā)布者
Derr..HR
霍尼韋爾(中國)有限公司
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電子技術·半導體·集成電路
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1000人以上
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外商獨資·外企辦事處
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浦東新區(qū)張江高科技園區(qū)李冰路430號
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應屆畢業(yè)生
本科
2026-04-25 10:41:19
280人關注
注:聯(lián)系我時,請說是在江蘇人才網(wǎng)上看到的。
