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The Credit and Collections Manager is responsible for manager a team of credit and collections specialists, interacting with senior management, driving operational performance, conducting root cause analysis, optimizing accounts receivable, designing collection strategies, providing performance updates, analyzing financial metrics, and guiding team development and operational processes. The role drives operational performance by adhering to design principles, implementing Continuous Improvement, and ensuring timely execution of improvement projects. The role manages risk at local and corporate levels, ensuring transparency and updating credit risk policies. The role drives root cause analysis and reviews to eliminate manual activities and late payments.

Your role:

61 Leads a team of credit and collections specialists by providing strategic direction, overseeing daily operations, fostering team development to achieve optimal financial outcomes and maintain strong customer relationships.
61 Interacts with senior management or executives on matters across various functional areas and customers, influences or gains acceptance in sensitive situations, and maintains strong, positive relationships and professional rapport.
61 Drives operational performance by adhering to key design principles, implements Continuous Improvement, and ensures that improvement projects are executed on time, within budget, and to quality standards, enhancing efficiency and effectiveness.
61 Manages risk at both local and corporate levels to ensure transparency of the risk portfolio, highlights increasing credit exposures beyond risk appetite, and updates credit risk policies, ensuring effective credit risk management.
61 Drives root cause analysis and conducts regular reviews to pinpoint processes leading to manual activities or late payments, and identifies solutions that eliminate these root causes.
61 Manages the accounts receivable portfolio by driving transparency and standardization in the work performed, ensuring consistent processes and clear reporting to optimize financial performance.
61 Designs and implements effective strategies to collect overdue payments and reduce bad debt by optimizing collection processes, enhancing customer communication and coordinating with internal teams.
61 Provides regular updates and detailed reports to senior management on credit and collections performance, highlighting key metrics, trends, and issues, to inform decision-making and ensure alignment with organizational financial goals.
61 Analyzes financial reports and metrics to evaluate the effectiveness of credit and collections strategies, identifying trends, areas for improvement, and opportunities to optimize cash flow, reduce risk, and enhance overall financial performance.
61 Guides and mentors the team, actively contributing to employee selection, performance management, compensation management, career development, and overseeing operational processes.


Education:
61 Bachelor's Degree in Finance, Accounting, Business Administration, Economics, Data Analysis or equivalent.


Experience:

61 Minimum 2 years of experience with Bachelor's OR Minimum 1-2 years of experience with Master's in areas such as Credit Risk Management, Financial Analysis, Accounts Receivable Management, Contract Management, Collections or equivalent.

Preferred Skills:

61 Continuous Improvement
61 Due Diligence
61 People Management
61 KPI Monitoring and Reporting
61 Credit Risks
61 Management Reporting
61 Financial Acumen
61 Strategic Planning
61 Process Optimization
61 Risk Mitigation Strategies
61 Risk Management
61 Operations Management
61 Performance Management (PM)
61 Customer Relationship Management (CRM)